Comments on: How to write a complaint that gets results https://www.publicationcoach.com/how-to-write-a-complaint/ & Gray-Grant Communications Tue, 29 Nov 2022 12:41:50 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Jagadish Kumar https://www.publicationcoach.com/how-to-write-a-complaint/#comment-9559 Fri, 22 Sep 2017 04:27:00 +0000 http://pubcoach2018.wpengine.com/?p=8091#comment-9559 In reply to Daphne Gray-Grant.

As we got to know the reason, you don’t have to feel sorry, dear Daphne. Expecting to see your replies for our future comments.

]]> By: Daphne Gray-Grant https://www.publicationcoach.com/how-to-write-a-complaint/#comment-9540 Thu, 21 Sep 2017 23:59:00 +0000 http://pubcoach2018.wpengine.com/?p=8091#comment-9540 In reply to Charles Broming.

Although don’t forget about this option. I’ve used it (successfully) when phoning/writing has failed!

]]> By: Daphne Gray-Grant https://www.publicationcoach.com/how-to-write-a-complaint/#comment-9539 Thu, 21 Sep 2017 23:58:00 +0000 http://pubcoach2018.wpengine.com/?p=8091#comment-9539 In reply to George Hume.

Yes, not all complaints need to be written. But if you don’t get the decision you want via the phone, then writing is a good strategy to fall back upon.

]]> By: Daphne Gray-Grant https://www.publicationcoach.com/how-to-write-a-complaint/#comment-9538 Thu, 21 Sep 2017 23:57:00 +0000 http://pubcoach2018.wpengine.com/?p=8091#comment-9538 In reply to Margo Gram.

You make a really good point, Margo. If you treat people with respect — even if you disagree with them — you are more likely to be treated with respect in return. Good for you for being such good neighbours!

]]> By: Daphne Gray-Grant https://www.publicationcoach.com/how-to-write-a-complaint/#comment-9537 Thu, 21 Sep 2017 23:55:00 +0000 http://pubcoach2018.wpengine.com/?p=8091#comment-9537 In reply to Natalie Zett.

Glad to help, Natalie! Good luck with your future complaint letters!

]]> By: Daphne Gray-Grant https://www.publicationcoach.com/how-to-write-a-complaint/#comment-9536 Thu, 21 Sep 2017 23:54:00 +0000 http://pubcoach2018.wpengine.com/?p=8091#comment-9536 In reply to Jagadish Kumar.

I’m so sorry Jagadish! I’ve been on holiday since Sept 5 and just returned yesterday. Am only catching up on my blog comments now. I will be working my way through all of them so if you’ve commented you should expect to see a reply very shortly!

]]> By: Jagadish Kumar https://www.publicationcoach.com/how-to-write-a-complaint/#comment-9532 Wed, 20 Sep 2017 05:19:00 +0000 http://pubcoach2018.wpengine.com/?p=8091#comment-9532 As usual your tips are awesome, Daphne! I would like to register my complaint to you. I have been gritty in responding to your posts for several successive weeks now. I received a reply from you for a couple of weeks, and then it stopped. I am writing this not out of anger, sadness or disappointment and also not a gleeful complainer. It comes out of the belief that you will take this in the right spirit and reply to this comment.

]]> By: Margo Gram https://www.publicationcoach.com/how-to-write-a-complaint/#comment-9531 Tue, 19 Sep 2017 21:33:00 +0000 http://pubcoach2018.wpengine.com/?p=8091#comment-9531 A number of years ago our island neighbours built an addition to their home that was outside all the setback limits and blocked our view. In correspondence with Islands Trust, I learned to always copy these neighbours with whatever I sent. It helped me to be clear about what I wanted without extra drama or offence. Although it took a number of years to resolve, we are finally becoming good neighbours. It was worth the extra care.

]]> By: Charles Broming https://www.publicationcoach.com/how-to-write-a-complaint/#comment-9530 Tue, 19 Sep 2017 18:42:00 +0000 http://pubcoach2018.wpengine.com/?p=8091#comment-9530 Yes. Exactly right. Social media is a second or third-tier option.

]]> By: George Hume https://www.publicationcoach.com/how-to-write-a-complaint/#comment-9529 Tue, 19 Sep 2017 18:39:00 +0000 http://pubcoach2018.wpengine.com/?p=8091#comment-9529 Daphne, These tips apply equally well to telephoned complaints. Take the time to prepare for the conversation as you would for a letter. You will have notes to remind you of all the points you want to make and it reduces your stress level when you get through to the person who may be able to respond appropriately to your concern.

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