Comments on: Raw Spice Bar botches customer service https://www.publicationcoach.com/customer-service/ & Gray-Grant Communications Thu, 02 Nov 2017 22:26:43 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Daphne Gray-Grant https://www.publicationcoach.com/customer-service/#comment-7603 Tue, 03 May 2016 14:31:00 +0000 http://pubcoach2018.wpengine.com/?p=14841#comment-7603 In reply to Russ Skinner.

I have some US income and a US $ credit card so the exchange rate wasn’t an issue for me (although the extra mailing costs were.) In any case, I have cancelled now. Weirdly, the company was extra nice when I cancelled.

]]> By: Russ Skinner https://www.publicationcoach.com/customer-service/#comment-7602 Tue, 03 May 2016 14:01:00 +0000 http://pubcoach2018.wpengine.com/?p=14841#comment-7602 Two things, Daphne. The 67% premium for Canada would have been a deal-breaker for me. Also, the sloppy e-mail wherein you were to do the re-sending is more than sloppiness, I suspect.

]]> By: jess https://www.publicationcoach.com/customer-service/#comment-7601 Mon, 02 May 2016 19:24:00 +0000 http://pubcoach2018.wpengine.com/?p=14841#comment-7601 That looks good I guess.

]]> By: Daphne Gray-Grant https://www.publicationcoach.com/customer-service/#comment-7600 Sat, 30 Apr 2016 15:19:00 +0000 http://pubcoach2018.wpengine.com/?p=14841#comment-7600 In reply to michael123.

I agree. But it should be relatively easy to fix. Number one tip: STOP the form letters! Respond to people as human beings.

]]> By: michael123 https://www.publicationcoach.com/customer-service/#comment-7599 Sat, 30 Apr 2016 11:59:00 +0000 http://pubcoach2018.wpengine.com/?p=14841#comment-7599 99% of companies can do with help in customer service.

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