https://www.publicationcoach.com/customer-service-problem/ & Gray-Grant Communications Mon, 31 May 2021 22:27:46 +0000 hourly 1 https://wordpress.org/?v=6.8.1 https://www.publicationcoach.com/customer-service-problem/#comment-3527 Fri, 02 May 2014 15:54:00 +0000 http://pubcoach2018.wpengine.com/?p=7494#comment-3527 Excellent advice, but when extended to personal emails, it has a down side. My correspondents have become so used to my immediate response that they get worried if it does not come. I now send out a weekly “bulletin”, just to assure everyone I am still alive and more or less kicking. They wait for the weekend before thinking of phoning.
Back in the old days, my secretary acknowledged (postal) mail saying I was away, and XXX would look after the matter (or XXX acknowledged receipt of it).

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